Privacy Policy
1. Introduction
Vectra Energy DMCC (“Vectra Energy”) is a global energy trading company headquartered at 903 Platinum Tower, Jumeirah Lake Towers, Dubai, United Arab Emirates. We specialise in the trading of oil and gas products across Europe, the Middle East, and Asia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.vectra-energy.com (the “Website”) or interact with us in the course of our business activities. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our Website.
2. Information We Collect
2.1 Information You Provide Directly
When you contact us through our Website or otherwise engage with us, we may collect:
- Full name
- Email address
- Phone number
- Company name and job title
- The content of your enquiry or message
2.2 Information Collected Automatically
When you visit our Website, certain information is collected automatically, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or URL
- Date and time of your visit
2.3 Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance your experience and collect usage data. You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To manage and develop our business relationships
- To improve the content, functionality, and user experience of our Website
- To analyse Website traffic and usage trends
- To comply with applicable legal and regulatory obligations
- To protect the security and integrity of our Website and business operations
- To send you relevant communications where you have consented to receive them
4. Legal Basis for Processing
Where applicable under data protection laws (including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and the EU General Data Protection Regulation where relevant), we process your personal data on the following legal grounds:
- Legitimate interests – to operate and improve our business and Website
- Contractual necessity – to fulfil our obligations to you or to take pre-contractual steps at your request
- Legal obligation – to comply with applicable laws and regulations
- Consent – where you have given us explicit permission to process your data for a specific purpose
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
5.1 Service Providers
We may engage trusted third-party service providers (such as IT and hosting providers, analytics services, and communication platforms) who process data on our behalf and are contractually obligated to protect your information.
5.2 Legal and Regulatory Requirements
We may disclose your information if required to do so by law, court order, or in response to a request from a competent regulatory or governmental authority.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction, subject to the same privacy protections.
6. International Data Transfers
As a company operating across multiple regions including Europe, the Middle East, and Asia, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
7. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the data and the purpose for which it was collected.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the following rights in relation to your personal data:
- Right of access – to request a copy of the personal data we hold about you
- Right to rectification – to request correction of inaccurate or incomplete data
- Right to erasure – to request deletion of your personal data in certain circumstances
- Right to restrict processing – to request that we limit how we use your data
- Right to data portability – to receive your data in a structured, machine-readable format
- Right to object – to object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent – where processing is based on consent, to withdraw it at any time
To exercise any of these rights, please contact us using the details set out in Section 12 below.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
Vectra Energy DMCC
903 Platinum Tower
Jumeirah Lake Towers
Dubai, United Arab Emirates
Website: www.vectra-energy.com
For data protection enquiries, please use the contact form on our Website or reach out via the contact details listed above.
